Game Production: Support

Customer Support in Massively Multiplayer Online Games

Terri L. Perkins Secrets of the Game Business, Second Edition

Managing and Growing an MMOG as a Service

John Donham (Sony Online Entertainment) Massively Multiplayer Game Development 2

Community Management: Do's and Don'ts from Those Who've Done Them

Graham Williams, Katie Postma (Ubisoft) Massively Multiplayer Game Development 2

Techniques for Providing Online Support for Massively Multiplayer Games

Tom Gordon (AlienPants) Massively Multiplayer Game Development 2

Customer Support and Player Reputation: It�s All About Trust

Paul D. Sage (NCsoft Corporation) Massively Multiplayer Game Development